Help Centre JanjiSlot — All the Answers Here

Signing up with JanjiSlot is quick and easy — the whole process takes under 3 minutes. Head to the Register, fill in the form with your full name (as per MyKad), username, Malaysian phone number, email address, and password. Verify your account via email and you're all set to play. Registration is completely free.

Yes, registering for a JanjiSlot account is completely free — no registration fee, no monthly membership fee, no hidden charges. You only need to make a deposit when you're ready to play, with a minimum deposit as low as RM10.

You must be 18 years and above to register and use the JanjiSlot platform. This is a strict mandatory requirement we enforce without exception. During registration, you will be asked to confirm that you meet this age requirement. JanjiSlot is committed to responsible gambling and does not permit anyone under the age of 18 to use our platform.

No. Each individual is only permitted to hold one (1) active account only at JanjiSlot. Holding multiple accounts violates our terms and conditions and may result in all associated accounts being suspended and balances forfeited. If you are experiencing issues with an existing account, please contact our support team for assistance.

Log in to your account and go to the "Profile" or "Account Settings" section. From there, you can update your phone number, email address, and password. Usernames cannot be changed after registration. For changes to sensitive information, identity verification may be required.

Go to the Log In and click "Forgot password?". Enter your registered email or phone number — we'll send you a reset link. Check your spam folder if you don't receive the email within 5 minutes. If you're still having trouble, contact our 24/7 live chat with proof of identity ready.

To permanently close your account, contact the JanjiSlot support team via live chat. Make sure you have withdrawn all eligible RM balances before closing your account. If the closure is related to a gambling problem, we recommend activating the self-exclusion first.

An account may be locked for several reasons: too many failed login attempts, suspicious activity, a violation of our terms & conditions, or a self-exclusion you activated yourself. Contact our 24/7 live chat support with proof of identity to resolve the issue promptly.

JanjiSlot accepts all major Malaysian payment methods:

• eWallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Bank Transfer: DuitNow, FPX (Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now)

All transactions are in Malaysian Ringgit (RM) with no additional charges from our end.

The minimum deposit at JanjiSlot is RM10 — making it a great starting point for new players looking to try our platform. Maximum deposit limits vary by payment method: Touch 'n Go eWallet up to RM1,500 per day, GrabPay up to RM2,000 per day, and FPX subject to your bank's own limits. Contact support for more details on daily limits.

Deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, and DuitNow are typically credited within a few seconds to 2 minutes. FPX deposits depend on your bank's response time, usually 1–5 minutes. If your deposit has not arrived after 15 minutes, please contact our live chat support with proof of transaction.

Log in to your JanjiSlot account and go to the "Withdrawal" section. Select your withdrawal method (DuitNow, FPX, or eWallet), enter the amount you wish to withdraw (minimum RM30), confirm your bank account details, and submit your request. Withdrawals are typically processed within 15 to 60 minutes.

JanjiSlot does not charge any fees for deposits or withdrawals on our end. However, your eWallet provider or bank may apply a small fee depending on their own policies. Check with your payment provider if you're unsure about any charges on their side.

A withdrawal may be delayed due to: (1) outstanding bonus wagering requirements, (2) pending KYC identity verification, (3) incorrect bank account details, or (4) activity flagged for a security review. Please contact our live chat support with your withdrawal request number for an immediate explanation and assistance.

Yes, mandatory. All deposits and withdrawals must be made using a bank account or eWallet registered under the same name as your JanjiSlot account. This is a security measure to prevent fraud and protect your funds. Requests using another person's account will not be processed.

The minimum withdrawal is RM30 per transaction. Daily withdrawal limits depend on your account tier — regular members can withdraw up to RM5,000 per day, while VIP members enjoy higher limits. For details specific to your account, please contact our support team.

Withdrawal requests still showing a "Pending" status can be cancelled from your transaction history page. Once the status changes to "Processing" or "Completed", cancellation is no longer possible. Contact support immediately if you need to cancel a withdrawal that is still in its early stage.

After making your first deposit, go to the "Promotions" section in your JanjiSlot account and click "Claim" on the Welcome Bonus offer. The 100% bonus will be credited to your account within minutes. Please note that this bonus is only available for your first deposit — it cannot be claimed more than once.

Wagering requirements vary by bonus type. For example, if the wagering requirement is 20x and you receive a RM100 bonus, you'll need to place a total of RM2,000 in bets before you can withdraw those funds. Check the specific terms for each promotion on the Welcome Bonus for full details.

Most JanjiSlot bonuses can be used across a wide range of games including slots, live baccarat, roulette, and Sports Betting. However, some promotions may be restricted to specific categories. Please check the individual bonus terms to see which games are eligible.

Your bonus may not have been credited because: (1) you didn't claim it manually from the Promotions section, (2) your deposit didn't meet the required minimum amount, (3) the promotion period has ended, or (4) you have already claimed the same bonus previously. Contact live chat support with your deposit details for an immediate check.

Yes! JanjiSlot values the loyalty of our members. There's a wide range of offers for returning players, including: daily deposit bonuses, weekly cashback of up to 10%, birthday bonuses, festive season promotions, and an exclusive VIP programme with tiered rewards. Check the "Promotions" section in your account regularly for the latest offers.

Yes, bonuses are optional. If you prefer not to receive a bonus or want to avoid wagering requirements, you can simply choose not to claim any bonus and make a regular deposit. Withdrawal of a deposit made without a bonus can be processed with no wagering requirements attached. Contact support if you need further clarification.

The JanjiSlot referral programme lets you earn bonuses by inviting friends to register and make their first deposit. You'll receive a cash bonus directly to your account once your referred friend completes their first deposit. Your unique referral code can be found under the "Refer a Friend" section in your account.

JanjiSlot offers a wide variety of games:

• Slots: Over 500 slots from leading providers including Pragmatic Play, PG Soft, Habanero
• Live Casino: Baccarat, Roulette, Blackjack, Dragon Tiger with live dealers
• Sports Betting: EPL football, Malaysia Super League, badminton, e-sports, tennis
• Jackpot: Progressive jackpot games with prizes worth millions in MYR
• Live Matches: Watch your favourite sports matches live

Yes. All slots and casino games at JanjiSlot use Random Number Generator (RNG) that has been audited and certified by an independent third party. This ensures every slot spin and baccarat hand is completely random and cannot be manipulated. Game outcomes are fair for all players.

Some slots at JanjiSlot offer a "Demo" or "Free Play" mode that lets you play without using real money. It's the best way to get familiar with a game's mechanics before playing with real RM. This feature is available on the Slots us.

Yes! JanjiSlot offers a Live Matches where you can watch live streams of EPL fixtures, Malaysia Super League matches, and much more — while placing live bets on those same matches in real time. This feature is available once you are logged in and have an RM balance in your account.

A progressive jackpot is a prize pool that keeps growing with every bet placed on the game until someone wins it. JanjiSlot offers a selection of progressive jackpot slots under the Jackpot with prize values that can reach hundreds of thousands to millions of MYR. Every active player has a chance to win.

Yes, absolutely! Live baccarat at JanjiSlot uses real human dealers streamed live from licensed casino studios. You can interact with the dealer via live chat, watch cards being dealt in real time, and enjoy an authentic casino experience from the comfort of your own home.

Yes, the JanjiSlot platform is fully optimised for all mobile devices — both Android and iOS. You can play slots, live baccarat, bet on Malaysia Super League football, and make deposits or withdrawals directly from your smartphone with no app download required. Simply access janjislot.ws from your mobile browser.

Yes. JanjiSlot uses bank-grade 256-bit SSL encryption to protect all data and transactions. Your personal information is stored securely and never shared with third parties. We are also fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA).

No, never. JanjiSlot staff will never ask for your password, PIN, or account security details through any channel. If someone claims to be from JanjiSlot and requests this information, it is a scam. Report it to our support team immediately and change your password right away.

Your data is protected by multiple layers of security: SSL encryption during data transmission, hashed and unreadable password storage, sensitive data segregation, and round-the-clock security monitoring. We do not sell or share your personal data with third parties under any circumstances. Read our Privacy Policy for full details.

Contact JanjiSlot live chat support instantly and state that you suspect unauthorised access to your account. We will immediately block all access, conduct a security investigation, and assist you in safely recovering your account. Also change your email password if it may have been compromised.

Two-factor authentication (2FA) is an added security layer that requires you to verify your login via an OTP code sent to your phone number or email. JanjiSlot supports 2FA and strongly recommends all members enable it from the account security settings for maximum protection.

Log in to your account, go to "Settings" and select "Responsible Gaming". From there you can set daily, weekly, or monthly deposit limits in RM. Stricter limits take effect immediately. You can also enable session time limits and loss limits. Read more on the Responsible Gaming us.

Yes. JanjiSlot offers a "Self-Exclusion" feature that lets you temporarily suspend access to your account for 24 hours, 7 days, 30 days, or 90 days. During this period you will not be able to log in or make any transactions, but your RM balance remains safe. You can activate this through your account settings or by contacting support.

If you or someone you care about is struggling with a gambling problem in Malaysia, please reach out to:

• Talian Kasih: 15999 — free, 24 hours, confidential
• JanjiSlot also has direct links to relevant support resources on the Responsible Gaming

Don't hesitate to seek help — it's a sign of strength, not weakness.

Contact the JanjiSlot support team via live chat and state your intention to self-exclude permanently. Our team will process your request promptly and with full empathy. The account will be permanently closed and cannot be reopened under any circumstances. Any eligible remaining balance will be returned to you first.